Deliciousness Awaits You !
Counter Staf
A Bakery & Pastry Counter Staff member is the primary customer service representative of the bakery, responsible for assisting customers with purchases, processing transactions, and maintaining a clean and well-stocked display area. They ensure a positive customer experience by providing product knowledge and recommendations.
Job Type
Full Time
About the Role
Required Skills & Qualifications
Customer Service Skills: Excellent interpersonal and communication skills, a friendly and approachable demeanor, and the ability to handle inquiries or complaints professionally.
Attention to Detail: Meticulousness in order taking, packaging, labeling, and maintaining hygiene standards.
Basic Math & Computer Skills: Proficiency in basic math for weighing products and handling transactions, and the ability to quickly learn and operate POS systems and inventory software.
Physical Stamina: Ability to stand for long periods, lift up to 20-50 pounds (e.g., ingredient sacks, trays), and work in a fast-paced environment.
Reliability & Flexibility: Punctuality and the ability to work flexible hours, which often include early mornings, weekends, and holidays.
Food Safety Knowledge: Understanding and adherence to health and safety regulations; a food handler certification is often required.
Prior Experience: While on-the-job training is common, previous experience in a customer service or food service role is often preferred.
This role is ideal for an energetic, organized individual who enjoys working with people and has a passion for quality baked goods.
Requirements
Core Responsibilities
Customer Service: Greet customers warmly, answer questions about bakery items (ingredients, allergens, etc.), provide product recommendations, and take special orders in person and over the phone.
Sales & Cash Handling: Accurately process sales transactions using a Point-of-Sale (POS) system, including handling cash, credit cards, and electronic payments.
Product Handling & Display: Package, price, and label baked goods neatly and accurately. Arrange products in display cases in an attractive manner, ensuring items are rotated by date (FIFO method) to maintain freshness and minimize waste.
Cleaning & Sanitation: Maintain a clean and organized work area, including counters, display cases, and seating areas. Follow all food safety and sanitation guidelines, including proper handling procedures and temperature control requirements.
Inventory Management: Monitor inventory levels in the display cases and stockroom, restocking merchandise as needed and communicating any shortages or ordering needs to the manager.
Basic Food Preparation (as needed): Assist with simple preparation tasks, such as slicing bread, icing donuts, or portioning ingredients, depending on the bakery's needs.
Team Collaboration: Work effectively with bakers and other staff to ensure smooth operations and a steady supply of fresh products, especially during busy periods.